Landline, Cellphone, Email

A classroom parent mentioned they wanted to receive any important notices by email and not using the phone tree.

A phone tree? That is so 70’s.

However, it is important to remember that some people are still “stuck in the 70’s” using old technology. Not everyone advances at the same pace. Not everyone has a cell phone.

If this organization were to go to a unified alerting system, which is the current trend with technology, there is one small problem. This organization has problems with email and their internet provider almost on a weekly basis.

A further dependence on technology might not be the best immediate solution for them.

This brings up several major issues for the school, how do they handle emergency alerting? What happens if something happens to the building and all the records are inside? Can the parents be contacted?

But the real question, which came up as a result of all this, what is their emergency plan for the school? If such a plan were in place, then how to handle student emergency records would not be an issue. It would also be clearly documented the process for taking care of the students and where they might be relocated.

With all these questions that still remain, where do we start?

Understanding the processes that are in place, making sure that everyone knows them, looking at the legal requirements for an emergency plan at a school, and working with professionals to meet those requirements. Then, later in the process, leverage the technology to support those operational business requirements.

We will leave testing the process or conducting exercises for a discussion for another day.

Once you have all of this figured out, what about the company you work for?

One Person and Two Sheets of Paper Can Make a Huge Difference

The first full day my team was here, we had the opportunity to enjoy the pleasures of Samal Island. However, today was different, we had a full scale disaster (exercise).


In a recent water search and rescue tabletop exercise, while we identified there was an incident commander (IC), safety officer, public information officer, logistics, administration and individual sections.

I pointed out there was no 1 person responsible for operations. For other exercises, it was the IC who took this role.

However, if we look at span of control, where it is mentioned that only 3 to 5 people report to any one person, the IC can quickly get overwhelmed.

So, it was recommended that someone take the role of Operations Section Chief. This person was the "man on the scene" working with the IC and the teams.

The exercise and communications was much improved as a result of changing one persons role.

It is amazing the difference one person can make.

The IC and operations chief were both able to identify how many resources they had and were. The leaders at all levels knew how many people they had and accountability was not an issue with the responders.

For larger incidents, as mentioned in the debrief, consider two big sheets of paper, one with the ICS organizational chart along with who is in what role. And another that is a map of the location, you can see where the staging area is, where the incident is, traffic flows, etc. This is a very simple no cost tip that can have a big impact.

The only potential issue with accountability was with medical, when asked of medical, how many patients were arriving on the boat, they may have said 3. However, 5 patients got off the boat. It appears the potential breakdown in communication was there were 3 red patients, 1 green and 1 black. So, the 3 were the red victims.

So, while we often say, give only the information someone is asking you, in this case, it might make sense to say, there are 5 victims total, 3 red, 1 green, 1 black and 0 yellow.

Also, in an early posting, we discussed location, location, location, keep the medical area out of the sun. If you have a building and this is a disaster, take over the building as appropriate. As learned in previous drills, the medical area needs to be clearly identified along with sections for red, yellow, and green patients. This was done and has become second nature to these responders.

At the beginning of the drill was a real incident where they need to apprehend an illegal fishing vessel. The drill was delayed, this was taken care of. And then we proceeded.

One other suggestion would be the staging area. Folks here are very eager to respond, get close to the scene and "do the most good for the most number of people" and quickly. However, improved staging and a dedicated staging leader in the staging area will make the response even more effective. In some of the pervious exercises, there was a "roaming IC", this was corrected and did not occur during this drill.

As a recommendation to the National Disaster Coordinating Council, this group did an excellent job using the resources at hand. However, if we look at the number of victims in the exercise and the response time, it will quickly become clear that more assistance would be needed.

Those agreements should be in place and thoroughly understood and exercised before a disaster.

Again team, job well done! They have been very receptive to the recommendations and quick to implement them.

Pictured before are some of the responders who provided safety for the exercise, along with the Regional Coordinating Council.